PRIVACY POLICY
Last Edited: August 07 2025
Introduction
AI BotKit provides AI-powered chatbot widgets for websites, enabling businesses to engage with visitors, collect leads, and offer instant support. We prioritize your privacy and are committed to protecting the personal data of our users, customers, and visitors.
This Privacy Policy outlines the types of data we collect, how we use it, the steps we take to protect it, and the rights you have concerning your data. This policy applies to the AI BotKit website, services, and chatbot tools embedded on customer websites.
As data protection and privacy laws evolve, we may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
Contacting Us About Data Protection
AI BotKit is operated by Wisdmlabs, with headquarters in India. For any questions or concerns about our privacy practices, data use, or to exercise your privacy rights, you may contact our Privacy Team.
Contact Information:
Wisdmlabs
428, Lodha Supremus 2, Road No 22
Wagle Estate, Thane (W) – 400604, India
Email: [email protected]
Support: [email protected]
How We Collect and Use Your Personal Information
We collect and process personal information primarily to provide and improve our chatbot services and website features. The types of information we collect generally fall into the following categories:
Name
Job title
Business or organizational affiliation
Work email address
Work phone number
IP address and device/browser metadata
Interaction history with our chatbot or website
This information is either:
Provided directly by you when interacting with our website or chatbot (e.g., submitting a lead form or engaging with chat),
Collected automatically through our web systems (e.g., browser type, IP address),
Or received from third-party platforms (e.g., if you’ve interacted with us on LinkedIn or similar sites).
We use this information to:
Provide support and chatbot services through AI BotKit widgets
Communicate with you about your account, usage, or service updates
Send marketing communications, if you’ve opted in
Improve the functionality and performance of our chatbot and website
Comply with legal obligations
We do not sell your personal data to third parties. Data is only shared with service providers who help us deliver and support our products.
Use of the AI BotKit Website
As with most websites, AI BotKit collects certain standard information automatically when you visit our site. This includes:
Your IP address
Browser type and operating system
Pages you visit and time spent
Referring URLs
Interaction with chatbot elements or forms
This data is collected through standard web logging tools and analytics systems. It helps us understand how users interact with our website and chatbot features so we can improve usability, content, and performance. These insights may be aggregated and anonymized for analytical purposes.
We consider this data collection to be necessary for the operation of our services and to support legitimate business interests, such as product improvement and customer engagement analysis.
Cookies and Tracking Technologies
AI BotKit uses cookies and similar technologies to enhance your browsing experience, analyze user behavior, and provide personalized content. These cookies may include:
Functional cookies (for session management)
Performance cookies (for analytics tools like Google Analytics)
Preference cookies (to remember user settings)
Marketing cookies (if enabled, to track campaign performance)
Users have control over cookie preferences and can accept or reject them via the cookie notice banner presented on our website. For detailed information about the cookies we use, including third-party cookies, please refer to our Cookie Policy.
Sharing Information with Third Parties
AI BotKit uses a limited number of trusted third-party service providers to operate our website, support our chatbot infrastructure, and manage communications. These third parties may have access to personal data strictly for the purposes of:
Cloud storage and database services
Customer relationship management
Email marketing tools (for opted-in communications)
Analytics and performance tracking
Customer support and live chat systems
These third parties are contractually obligated to process your data only as instructed by AI BotKit and are prohibited from using your data for any other purpose.
We may also share your data in the following scenarios:
If legally required to comply with subpoenas, court orders, or similar legal processes
To investigate or prevent security threats, fraud, or abuse
To facilitate mergers, acquisitions, or business restructuring
With your explicit consent
We do not use or share your data for training AI models or any third-party behavioral profiling.
International Data Transfers
Our services and databases are primarily hosted in the United States. If you are accessing our services from outside the U.S., you acknowledge and consent to the transfer of your data to the United States for processing in accordance with this policy.
We ensure that any cross-border data transfers are compliant with applicable data protection laws (including GDPR where applicable) by using:
Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements with our vendors
Security practices aligned with international standards
Data Protection Measures
At AI BotKit, we enforce comprehensive security practices to ensure the safety of your sensitive information:
Encryption: All customer data is encrypted with industry-standard algorithms, both when stored and when transmitted across networks.
Access Management: We utilize strict role-based access controls, ensuring that only authorized individuals can access or handle sensitive data.
Rate Limiting: To defend against misuse or overloading, we apply rate limits on our chatbot services, regulating the number of requests per user.
Domain Allowlist: We provide configuration options so you can specify which domains your AI BotKit widget may be embedded on, adding an additional level of control and protection.
Infrastructure Security: Our application and databases are hosted on secure AWS infrastructure, with services managed by trusted providers.
Regulatory Compliance: AI BotKit adheres to GDPR and SOC 2 compliance standards to meet global data protection requirements.
No AI Training on Customer Data: Your data is never used to train AI models. Instead, AI BotKit relies on Retrieval-Augmented Generation (RAG) to generate responses while keeping your data private and uncompromised.
Data Storage and Retention
Your personal data is stored securely on AI BotKit’s servers, as well as on the servers of cloud-based database providers we engage, located within the United States. We retain service data for the full duration of your business relationship with AI BotKit and for an additional period afterward, enabling us to analyze the data for operational insights and maintain historical archives connected to our services. Prospect data is kept only as long as it remains relevant for business purposes, after which it is permanently removed from AI BotKit’s systems. All personal data under AI BotKit’s control may be erased upon receipt of a verified request from the Data Subject or their authorized representative.
Children’s Data
AI BotKit does not knowingly request, collect, or store information from children.
Your Data Rights
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Object to or restrict certain types of data processing
Request data portability
Withdraw previously given consent
File a complaint with your local data protection authority
We will respond to all verified requests in accordance with applicable laws and timelines.
Children’s Privacy
AI BotKit is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a child without verified parental consent, we will take appropriate steps to delete it.
Changes to This Policy
We may revise this Privacy Policy from time to time as our services, technology, and legal obligations evolve. When changes are made, we will notify users through our website or other communication channels. Continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:
Wisdmlabs
428, Lodha Supremus 2, Road No 22
Wagle Estate, Thane (W) – 400604, India
Email: [email protected]
Support: [email protected]
